Let's explore how to better retain subscribers, a key lever to increasing customer lifetime value and driving long-term revenue growth.
Brilliant post. Just what I needed as my earliest paid subscribers reach the end of their first year. Keep protecting free speech and empowering writers!
I've found it tricky to improve retention. Most of the time, I'm trying to improve the top-of-funnel - especially the onboarding flow - to have a positive impact on retention. But the tactics you've shared are super inspiring to try out. Thanks a lot 🙌
These are ALWAYS helpful, uplifting, and inspiring! Thank you!
Great tips Reid. Many thanks. Just a question on that Customer Lifetime Value measure for substacks. Is it something already in the Subscriber report? Something on the plan. I go to my Stripe account to see their version, but I’m never quite sure what it means...
Great post Reid! I am currently giving away 50% discount on the annual plan because it's a travel platform so you usually don't get full value out of the product the entire year. Is this still too big of a discount? Still most of the users go with the monthly plan since they usually travel a few weeks, cancel it and book it again next year. Thank you for your opinion!